Grocery POS Catapults Vincenzo’s Into The Future

Italian Grocery Store Says Armagh A Perfect FitVincenzo_Grocery_POS_Checkout

With plans to more than triple in size in 2008, the Caccioppoli brothers knew they had to find a grocery POS system that could handle the growing needs of Vincenzo’s, the family’s bustling grocery business in Waterloo.

After looking at a number of systems and providers, they opted for Armagh and the Catapult grocery POS system – they haven’t looked back.

“We wanted a system that would be faster and more reliable than our previous system,” recalls Carmine Caccioppoli. “We also wanted something that would allow us to take advantage of new technologies. We looked at probably half a dozen different grocery POS systems, and the Catapult system was really in that niche that we were looking for.”

Armagh as a company, he adds, gave the brothers a sense of comfort that they would be well looked after. “Some of the other providers were very large, and we didn’t feel they would be as responsive as Armagh has proven to be over time.”

Carmine notes it was also important to find a system that would adapt to their unique style of food retailing. “We are the kind of store where people enjoy shopping, and as a result of that we sell a high volume of gift cards. The Catapult grocery POS system is really strong in this area.”

Another unique feature about Vincenzo’s is its partnership with local providers who deliver specialized products like seafood and fresh meats. “We needed a grocery POS system that would allow customers to pick up these products in the store from our partners, and pay for them along with everything else at the front end. Catapult does that seamlessly, and provides accurate reporting at the end of day so we can reimburse our partners for their sales.”

Vincenzos_Italian_Grocery_Store_Front_Waterloo_OntarioCarmine notes that his brother Tony appreciates Catapult’s ability to provide fast and detailed reporting on any aspect of sales within the store. “It lets him know, for instance, what is working and what is not. He also uses it to help motivate employees to promote sales.”

From humble beginnings operating out of the family home more than 40 years ago, Carmine says his family is pleased to be serving the needs of children and grandchildren of original customers.

To download the pdf version of this onsite report click here.

About Armagh, The POS Specialists

Armagh has been serving the grocery POS industry in Canada since 1979, delivering solutions for a range of operators, from single-unit small businesses to multi-unit national chains. We are specialists in touch screen and scanning point of sale (POS) systems for both restaurants and retail stores, cash registers, scales, liquor inventory control systems, and grocery label and wrapping equipment.

With 30+ years POS industry experience
the sales staff at Armagh provides experienced consultants in point-of-purchase management, customer service efficiency, process automation, and restaurant order management.

Armagh’s award winning Catapult Grocery POS Software is best-in-class, and Armagh is a Certified Toshiba POS Partner.

iPad POS Adds Spice to Thai Restaurant

Gift cards, frequent dining and iPad POS functionality now on the menu

Siam Dish Digital Dining iPad POSWhen Ti Wisesputi launched an expansion of his Siam Dish restaurant concept, his authentic Thai cuisine will be served up via Digital Dining. When Ti discovered that he could that same software as an iPad POS system anywhere in his restaurant, he was delighted.

The POS system he purchased from Armagh for the opening of a second location in Hamilton last year has all the features he was seeking, plus many he didn’t even know existed. “Armagh showed me how they could put the restaurant POS system on an iPad, and we can use it anywhere in the restaurant – upstairs, and even outside on the patio when we open that,” says Ti.

“It’s like a portable handheld unit only much better, because it has all the capabilities of an iPad. We can load the whole menu on there, and we can even have pictures to show the customers what each item looks like.”

Ti says he has been impressed by both the power of the system, and the service support he receives from the Armagh team. “The support is phenomenal. If I call, they answer right away and deal with the issue immediately.”

He and his partner first met the Armagh team at a tradeshow three years ago. “I was very impressed by what the software could do. It had a lot of features that we couldn’t find in other POS systems. When we decided to open our second restaurant in Hamilton, I remembered that and went to talk to them.”

Siam Dish Thai RestaurantWhat really impressed him was the Gift Card and frequent dining functions, as well as the ‘fingerprint’ log-in process for employees. “You can put any dollar amount on the Gift card, and it is reloadable so you don’t have to issue a new card when the gift amount has been redeemed,” says Ti.

The frequent dining function, he notes, is something that can set the Siam Dish apart from its competitors. “The system tracks and shows you how much a customer spends in the restaurant,” says Ti, adding that it can be set up to automatically reward customers when they reach certain spending levels.

His system includes two POS stations – one on the ground floor as well as one in the second-floor dining area, where they use a mobile iPad POS.

Siam Dish has enjoyed success at both its Burlington and new Hamilton location because of the focus on fresh, says Ti. Everything in the restaurant is prepared from scratch, using recipes from his mother-in-law. “It is truly authentic Thai, we make all our own sauces and curries. Nothing comes out of a can. And we buy as much local food as we can.”

To download the pdf version of this onsite report click here.

About Armagh, The POS Specialists

Armagh has been serving the restaurant POS industry in Canada since 1979, delivering solutions for a range of operators, from single-unit small businesses to multi-unit national chains. We are specialists in touch screen and iPad POS systems for restaurants.

With 30+ years POS industry experience
the sales staff at Armagh provides experienced consultants in point-of-purchase management, customer service efficiency, process automation, and restaurant order management.

Armagh’s award winning Digital Dining iPad POS Software for restaurants is best-in-class, and Armagh is a Certified Toshiba POS Partner.